We had been using a competitor’s AML service that was considerably more expensive and less detailed. Having viewed SmartSearch’s website, we enquired on the service and was provided with a very helpful, informative and effective service that was suitable for our developing business. At Church House, we are continually looking to improve operations processes and systems to help move towards a more flexible client take-on-process.
SmartSearch provided a solution that took away the administrative and timely burden of requiring potential clients to provide documentary evidence. Not only did it provide easy identity verification for individuals, but also through breakdown of all the necessary evidence for identifying companies such as annual reports, certificate of incorporation and the AML of all influential stakeholders and directors. This far outshone the level of service we had previously received from the competitor.
Tom Batterham, our Relationship Manager, was very helpful with the set-up and implementation of the system, and has been available throughout the year for any assistance. The service has been excellent, easy-to-use and very effective. And PEPs are clearly identified and managed and we have the comfort of knowing that the sanctions list is continually updated via a number of sources to give us the satisfaction that our AML obligations are being met.
The fact is that this level of service comes at a fraction of the cost we had spend on more clunky and less effective systems provided by competitor was a refreshing change, especially with the included customer service that SmartSearch provides.
SmartSearch has significantly improved our client screening and reduced our money laundering risk and we wholly recommend them to any business who needs to address their anti-money laundering process.”